We are here to help
8am to 6pm Monday to Friday (Sydney time)
After Hours - for high priority issues
Billing and Accounts
Contact us if you have enquiries relating to your invoice, the email address used to receive invoices or your direct debit status.
You are able to update your Direct Debit details by completing a new Direct Debit Authority via PayRix.
Benefits of logging tickets
Habitat3 uses online ticket logging for all support requests.
We believe this allows us to provide the best possible support because by clients logging tickets we can:
Ensure the highest priority tickets are attended to first
Ensure the security of your data because we can verify Account Holder identity quickly and efficiently
Share support tickets between support staff to ensure we provide the quickest possible response to your request
Document interactions to allow us to improve our service to you
Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.
Call 1300 550 941 to reach support.
Cyber Security Check
To ensure your PC based security software is protecting your Habitat3 access points the following security services (or software) are recommended.
McAfee AntiVirus Plus
Norton AntiVirus Plus
Trend Micro AntiVirus+
ESET NOD32 AntiVirus