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8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
Australian Hosting Specialists

Support Centre
We are here to help
Support Hours
8am to 6pm Monday to Friday (Sydney time)
After Hours - for high priority issues
Billing and Accounts
Contact us if you have enquiries relating to your invoice, the email address used to receive invoices or your direct debit status.
You are able to update your Direct Debit details by completing a new Direct Debit Authority via PayRix.
Benefits of logging tickets
Habitat3 uses online ticket logging for all support requests.
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We believe this allows us to provide the best possible support because by clients logging tickets we can:
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Ensure the highest priority tickets are attended to first
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Ensure the security of your data because we can verify Account Holder identity quickly and efficiently
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Share support tickets between support staff to ensure we provide the quickest possible response to your request
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Document interactions to allow us to improve our service to you
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Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.
Call 1300 550 941 to reach support.
Cyber Security Check
To ensure your PC based security software is protecting your Habitat3 access points the following security services (or software) are recommended.
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Services
The i360 Cyber Security service
Software
EMSI-Soft AntiVirus
McAfee AntiVirus Plus
Norton AntiVirus Plus
Kaspersky AntiVirus
Bitdefender AntiVirus
Webroot SecureAnywhere
Trend Micro AntiVirus+
ESET NOD32 AntiVirus
Sophos AntiVirus
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