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Support Centre

We are here to help

Support Hours
8am to 6pm Monday to Friday (Sydney time)
After Hours - for high priority issues

General Requests

General support

 

Submit general support tickets with our helpdesk, including:

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  • software updates

  • email setup & issues

  • user has been locked out

  • server access issues 

  • general technical support

Account Holder Portal

Account holder support

 

Submit requests via our password protected portal including;

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  • add/remove user accounts

  • allow 3rd party server access

  • request backup restores & data copies

  • change user accounts & passwords

Billing and Accounts

Contact us if you have enquiries relating to your invoice, the email address used to receive invoices or your direct debit status.
 
You are able to update your Direct Debit details by completing a new Direct Debit Authority via PayRix.

AWS Support

Habitat3 clients on an AWS Support Package are able to submit their requests here.
 
 

Free Service Review

We would love to talk with you about our service to ensure it is meeting your needs and exceeding your expectations.

 

Please request an appointment with one of our senior client service consultants - we look forward to talking with you soon.

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Quick Links

PDF Helpsheets

Video Help Guides

Learn how to : Sign out of the server correctly to repair applications and free up resources

Learn how to : Use the secure web portal to log billing and security related tickets

Video Guides

Benefits of logging tickets

Habitat3 uses online ticket logging for all support requests.

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We believe this allows us to provide the best possible support because by clients logging tickets we can:

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  • Ensure the highest priority tickets are attended to first

  • Ensure the security of your data because we can verify Account Holder identity quickly and efficiently

  • Share support tickets between support staff to ensure we provide the quickest possible response to your request

  • Document interactions to allow us to improve our service to you

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Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.

 

Call 1300 550 941 to reach support.

Cyber Security Check

To ensure your PC based security software is protecting your Habitat3 access points the following security services (or software) are recommended.

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Services

The i360 Cyber Security service
 

Software

EMSI-Soft AntiVirus

McAfee AntiVirus Plus

Norton AntiVirus Plus

Kaspersky AntiVirus

Bitdefender AntiVirus

Webroot SecureAnywhere

Trend Micro AntiVirus+

ESET NOD32 AntiVirus

Sophos AntiVirus

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