8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
Australian Hosting Specialists
Support Centre
We are here to help
Support Hours
8am to 6pm Monday to Friday (Sydney time)
After Hours - for high priority issues
General Requests
General support
Submit general support tickets with our helpdesk, including:
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software updates
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email setup & issues
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user has been locked out
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server access issues
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general technical support
Account Holder Portal
Account holder support
Submit requests via our password protected portal including;
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add/remove user accounts
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allow 3rd party server access
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request backup restores & data copies
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change user accounts & passwords
Billing and Accounts
Contact us if you have enquiries relating to your invoice, the email address used to receive invoices or your direct debit status.
You are able to update your Direct Debit details by completing a new Direct Debit Authority via PayRix.
AWS Support
Habitat3 clients on an AWS Support Package are able to submit their requests here.
Free Service Review
We would love to talk with you about our service to ensure it is meeting your needs and exceeding your expectations.
Please request an appointment with one of our senior client service consultants - we look forward to talking with you soon.
Quick Links
PDF Helpsheets
Video Help Guides
Learn how to : Sign out of the server correctly to repair applications and free up resources
Learn how to : Use the secure web portal to log billing and security related tickets
Benefits of logging tickets
Habitat3 uses online ticket logging for all support requests.
We believe this allows us to provide the best possible support because by clients logging tickets we can:
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Ensure the highest priority tickets are attended to first
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Ensure the security of your data because we can verify Account Holder identity quickly and efficiently
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Share support tickets between support staff to ensure we provide the quickest possible response to your request
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Document interactions to allow us to improve our service to you
Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.
Call 1300 550 941 to reach support.
Cyber Security Check
To ensure your PC based security software is protecting your Habitat3 access points the following security services (or software) are recommended.
Services
The i360 Cyber Security service
Software
EMSI-Soft AntiVirus
McAfee AntiVirus Plus
Norton AntiVirus Plus
Kaspersky AntiVirus
Bitdefender AntiVirus
Webroot SecureAnywhere
Trend Micro AntiVirus+
ESET NOD32 AntiVirus
Sophos AntiVirus